BPO Jobs | Work From Home Jobs | Advisor Voice – Reliance Jio Careers

Job Id: 20200805002

Company: Reliance Jio

Job Role: Advisor Voice

Experience: 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)

Qualification: 10 + 2 / Graduation degree in any discipline

Job Location: Work From Home

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.jio.com

Job Description Reliance Jio Careers Work From Home Jobs Hiring For Advisor Voice in August 2020:

Responsibilities :

  1. Manage all customer interactions as rostered within parameters
  2. Demonstrate ownership on calls when contacted by customer
  3. Respond to all customers in appropriate tone and language
  4. Offer a solution-based approach for all customer interactions
  5. Educate the customer at every given possible opportunity
  6. Ensure updation of product, system, process and policy knowledge
  7. Adhere to rostered timing, scheduled shifts and activities
  8. Capture customer details and data relevant to the call or service
  9. Resolve customer queries within agreed timelines
  10. Increase, develop and retain customer base through relationship
    building and service
  11. Follow all contact center policies, procedures, code of conduct and
    legislative requirements
  12. Manage outbound campaigns as per business requirement

Skills & Competencies :

  1. Speak local language
  2. Basic computer knowledge
  3. Problem solving skills
  4. Customer focus
  5. Technical orientation
  6. Attention to detail
  7. Service mindset

Apply for Reliance Jio Careers Work From Home Jobs Hiring For Advisor Voice in August 2020:

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