Wipro Jobs in Hyderabad – Content Moderator Associate

Associate- Content Moderator

 

Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about Facebook products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Facebook’s mission to #ShipLove
Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce Facebook’s Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

 

Requirements:
Language requirements: Agreed upon min. English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Education: Some degree of further education/college desirable, to be mutually agreed upon between both parties. Military experience is acceptable in lieu of a college education
Experience: Upto 1 year prior experience in Business Process Outsourcing environment or comparable service/process mgmt environment
High affinity and cultural awareness of political/social situation regarding the relevant market/region (North America) that will be supported by each ‘rep’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Facebook’s abuse standard policies and training materials

 

Location: Hyderabad

 

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