Walkins in Pune – Mphasis Careers Hiring Service Desk Technical

Job Id: 20200322009

Company: Mphasis Ltd,

Job Role: Service Desk Technical Trainer

Experience: 1-6 Years

Qualification: Any Graduate + ITIL certified (preferred)

Job Location: Pune

Salary: Not Mentioned

Vacancies: 1

Website: www.mphasis.com

Job Description for Mphasis Careers Walkins in Pune Hiring Service Desk Technical in March 2020:

Who are we looking for?

Communication in neutral accent
Written communication and Email Etiquettes
Operating the computer, OS and Knowledge base navigation
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Analytical skills
Effective Business communication
Training delivery
Presentation Skills
Knowledge base development skills
Coaching skills
Remote desktop skills

Technical Skills:

Real life PC problems – Advance
Client Technical Service Awareness – Advance
Relevance and use of technology in companies – Expert
Standard tools used – Advance
VPN – Advance
Internet & Intranet – Advance
Windows 7 and Windows 10 navigation – Advance
Operating the computer – Advance
Account Management /Password reset – Expert
Technical Troubleshooting – Application/OS – Expert
IT End Devices -Expert
Use of Ticketing tool – Expert
MS Office Advance
Office 365 – Advance
Avaya – Advance
Nice Tool Operations – Beginner
Remote Desktop – Advance
PowerPoint Presentations – Advance
Networking concepts – Advance
Client Process Knowledge – Expert
DMAIC – Beginner
Client Business Awareness – Advance
Common Dos and Donts in organizations. – Advance
High level organization workflows – Advance
IT inventory in organizations – Expert
IVR and ACD – Beginner
AD Group Policies and Memberships – Advance
Telephone etiquette – Advance
Email etiquette – Advance
Customer service skills – Advance
Knowledge Base Navigation Skills – Expert
KB Script development Skills – Advance
Analytical skills – Advance
Public Speaking Skills – Advance

Process Skills:

Conduct new hire generic training
Conduct monthly product knowledge test
Liaising with quality and conduct training need identification
Create, Maintain and Update training plan and training documents
Publish training plans and conduct refresher training
Publish training reports
Attend change and new product release meeting

Behavioral Skills:

Good in communication
Positive energy
Positive attitude

Details for Mphasis Careers Walkins in Pune Hiring Service Desk Technical in March 2020:

Walkin Date: 23-March-2020 To 26-March-2020

Walkin Time: 12PM Onwards

Walkin Venue

Mphasis Ltd,
Eon Cluster C: Wing 2, Ground Floor,
Kharadi Infrastructure Pvt. Ltd.: SEZ, Plot No. 1, Survey 77,
MIDC, Kharadi, Pune – 411014

Contact: 02040740066

Note: Make a phone call to the company before walkin to the venue

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