VMware Jobs in India for Business Analyst – SaaS Billing Operations

Job Id: 20201122030

Company: VMware

Job Role: Business Analyst I – SaaS Billing Operations

Experience: 5+ Years

Qualification: Graduate

Job Location: Bangalore

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.VMware.com

Job Description VMware Jobs in India for Business Analyst in November 2020:

As a Business Analyst I on the SaaS Billing Operations team you will have the opportunity to join an emerging global group which is dynamic and fast-growing.

Your Responsibilities:

Resolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLA

Accurately review and release Invoices for all Subscription services with defined SLA

Adhere to all the compliance guidelines includes revenue recognition, customer compliance and SOX control

Support queue management and prioritization with a focus on SLA and customer escalations

Review and release the monthly proforma invoices accurately pertaining to SaaS business model

Work across multiple applications within the SaaS Order Management and Billing system

Interact with CSM, BU and numerous internal groups as required to support the order to invoice process

Provide and follow up on suggestions and ideas that enhance processes, customer experience and simplicity of operations

Handle daily operational issues and drive for improvement

Run and prepare accurate billing reports and deliver to respective stakeholders

Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided

Participate in projects and initiatives related to quality, data migration and operational efficiency

Deliver on ad-hoc assignments as business requires and act as SME on various SaaS order and billing focus areas

Support all quarter-end-related activities including readiness control tasks and reporting

Assist in documenting of processes and procedures and the creation of reports and presentations

Define best practices to ensure business continuity and audit compliance


You Need:

5+ years’ industry experience in order processing, distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition

Good understanding of upstream and downstream processes

Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team

Ability to investigate and analyse problems using good judgment and determine solutions to resolve issues

Proven task management and prioritization capabilities

Ability to initiate process improvement plans and work towards change

Experience collaborating on projects and testing

Positive, collaborative approach and sound business insight

Ability to adapt to fast changing and dynamic environment

Proficiency in Microsoft Office

Excellent written and verbal communication skills and interpersonal skills

Ability to work outside of standard office hours as per business requirements

Good work ethic and sense of responsibility


You Preferably Have:

Experience in Enterprise SaaS Quote-to-Cash operations

Strong reporting and analytical skills

Proficiency in Salesforce and ServiceDesk/Jira

Experience collaborating on projects and testing

Proficiency in Oracle or SAP

Bachelor’s Degree

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