Engr III Cslt-App Support
IT Command Center (ITCC) team works on the AYS tickets and fallout management for Enterprise applications. This team provides real time support to different user communities of the application mapped to resolve customer issues from Live Zone.
Enable a team of new ITCC resources and moudle them with application knowledge.
E2E application knowledge and RPA skill set.
Act as a lead to ensure that different application teams are being managed.
Support users during migrations, porting and service issues over Chat, Call or email and on escalations.
What we’re looking for…
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Willingness to work a flexible schedule, including nights shifts covering 24×5 support as necessary.
Even better if you have:
Six or more years of relevant work experience in managing a team.
Six or more years of experience in the networking and application support role with hands-on experience in in the below mentioned skill set:
Primary – Networking / Telecom domain with SQL, shell scripts, RPA automation
Secondary – DB2, Oracle & Any Database
Experience in any scripting language, SQL queries with knowledge in databases like Oracle/SQL.
Ability to handle and respond to escalations in a timely manner.
Ability to be self-driven and quick learner.
Effective communication and interpersonal skills.
Experience partnering with associated systems for providing on time solutions/RCA.
Experience providing real-time supports for the impacted customers through chats.
Experience generating the summary reports for the adhoc and chat supports with details.
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