Trimble Careers Job Vacancy for Cloud Service Delivery Lead

Cloud Service Delivery Lead


As the Cloud Service Delivery Engineer, you will be a key contributor to on-boarding new customers onto our shared services and driving continual service improvement with our existing customers to ensure they are maximising the value from our services.

About Trimble Cloud xOps

Trimble Cloud xOps is a shared services organization for Trimble divisions delivering technology services to Construction, Agriculture, Buildings, Transportation and Natural Resources markets using public cloud. We offer public cloud access and billing, common infrastructure and security services, consulting and application operations, and a suite of DevOps tools hosted for the enterprise. As public cloud usage at Trimble is growing, Trimble Cloud xOps is looking to expand the team and breadth of our service offerings.

Cloud Service Delivery Engineer Responsibilities

Gather requirements for potential new customers in line with our existing services

Work with our SREs to build & configure monitoring and alerting as we onboard new customers, promoting best practices

Ensure customer runbooks are in place for our operational staff to follow to remediate incidents

Work closely with our Service Delivery Manager, SREs and Operational Managers to develop our Tools & Processes to ensure we are delivering to Service Levels/KPIs.

Contribute to the coordination of Major Incidents where required and produce Major Incident Reports

Be flexible with your schedule to meet with customers and team members around the globe

Required Skills & Experience

Proven experience in IT or technology experience, including proven experience in a customer facing service delivery environment

Proven experience of working within core ITIL processes Incident/Request/Problem/Change

Proven experience in application development

Proven experience with AWS or Azure

Excellent written and oral English communication skills as this role will involve presentations, runbook creation and other customer-oriented communication

Excellent organizational, troubleshooting and problem-solving skills

Understanding of public cloud infrastructure and SaaS Operations

Strong track record of independent learning and increasing productivity


Desired Skills & Experience

Understanding of modern SW development lifecycle/agile processes

Experience using Domo or other modern BI tools

Understanding of modern operations tooling, including Datadog, Sumo Logic, Pingdom, PagerDuty, and Freshservice

Developing and supporting shared services


Location: Chennai


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