TCS Recruitment Job Vacancies in Gurgaon Hiring for Quality Analyst

Job Id: 20200913005

Company: TCS

Job Role: Quality Analyst

Experience: 5-7 Years

Qualification: Graduate

Job Location: Gurgaon

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.tcs.com

Job Description TCS Recruitment Job Vacancies in Gurgaon Hiring for Quality Analyst in September 2020:

Must have at least 5-7 years of experience in quality management, especially for US Hospital RCM Contact center. Must have end to end knowledge of Customer Service, Collections, correspondence, Self-pay-Collections, Analytics / Reporting etc.

Must have excellent communication skills and should have managed international clients

Achievement of overall Quality Score (Client Goal) and client quality metrics defined in SOW

Process improvement/Value Add/ Initiatives (Kaizen/GB projects)

Maintain internal Quality monitoring tracker & send reports as per the frequency agreed upon

Completion of Quality audit targets assigned as per the agreement

Conduct calibrations with internal stakeholders & client as per the agreement

Analyze performance indicators and encourage awareness and performance improvements

RCA to be completed on Fatal (Non-Compliant) errors within the agreed timelines

Conduct Training need analysis and conduct refresher training

Keep a track of process changes and update the same in the relevant SOPs and get it approved

Create and foster a trusting and engaging work environment

Create inspiring & innovative concepts and process re-engin

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