TCS Recruitment 2021 – Team Leader Us mortgage

Team Leader Us mortgage

 

 

Roles & Responsibilities :

Drive the team to ensure commitment service levels and contractual obligations and client expectations are met.

Chairing and leading customer scheduled and ad-hoc weekly meetings, MBRs and QBRs

Resources training, certification and skill enhancement

Process Improvement and Continuous Service Improvement

People Management and R&R

Audits and Compliance

Knowledge Management

Skills Required :

Knowledge and Exposure of US Mortgage domain

Good verbal & written communication skills to communicate with internal and external customers.

Good interpersonal, problem solving & analytical skills. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.

Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.

Ability to work in night shifts.

Self-motivated with leadership qualities.

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Generic Managerial Skills

Analytical and problem solving skills

Customer service skills (this is a non-voice process)

Requires organizational and time management skills to balance workload and meet deadlines

Flexible (Willingness to work in shifts per business requirements)

Thinking ‘Out of the Box’ and innovative ideas

 

Location: Indore, Gandhinagar and Hyderabad | 7 – 12 years of experience

 

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