Job Id: 20200924006
Company: TCS
Job Role: Genesys Cloud Developer
Experience: 4-6 Years
Qualification: Graduate
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.tcs.com
Job Description TCS Jobs in Hyderabad Job Vacancies for Genesys Cloud Developer in September 2020:
- Experience in Developing and troubleshooting the Genesys voice platform application and functional testing for Inbound voice and should have hands on experience using GAX and/or GA for configuration creation/changes
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Candidate must be aware and should have worked on Genesys contact center technologies implementations like
· Inbound Voice: IVR, Genesys IVR and routing Application using SCXML and VXML (Work Flow/Call Flow creation) using composer 8.x
· Outbound Voice: Call back /Campaign
· Genesys eServices: Email/Chat/Social media integration
· Intelligent Call Routing
· Genesys Agent Desktop (WDE/WWE)
- Development and testing using Web services and SOAP Genesys GVP, Composer, Web Services Block, Workflow/Call Flow creation, Routing is preferred
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Genesys Call recording, Call transfer/conference/consult works in Genesys framework.
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Must have strong knowledge on designing and developing Genesys reporting applications using STAT server, CCA, Data Mart, ICON, Infomart
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