TCS Jobs in Hyderabad Job Vacancies for Genesys Cloud Developer

Job Id: 20200924006

Company: TCS

Job Role: Genesys Cloud Developer

Experience: 4-6 Years

Qualification: Graduate

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.tcs.com

Job Description TCS Jobs in Hyderabad Job Vacancies for Genesys Cloud Developer in September 2020:

  1. Experience in Developing and troubleshooting the Genesys voice platform application and functional testing for Inbound voice and should have hands on experience using GAX and/or GA for configuration creation/changes

  2. Candidate must be aware and should have worked on Genesys contact center technologies implementations like

· Inbound Voice: IVR, Genesys IVR and routing Application using SCXML and VXML (Work Flow/Call Flow creation) using composer 8.x

· Outbound Voice: Call back /Campaign

· Genesys eServices: Email/Chat/Social media integration

· Intelligent Call Routing

· Genesys Agent Desktop (WDE/WWE)

  1. Development and testing using Web services and SOAP Genesys GVP, Composer, Web Services Block, Workflow/Call Flow creation, Routing is preferred

  2. Genesys Call recording, Call transfer/conference/consult works in Genesys framework.

  3. Must have strong knowledge on designing and developing Genesys reporting applications using STAT server, CCA, Data Mart, ICON, Infomart

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