TCS Job Vacancy in Kolkata – F&A Delivery Customer Leader

F&A Delivery_ Customer Leader

 

The Process Lead is responsible for the Service Delivery of all 3 towers
– Ensure to meet the SLAs set for the Process
– Provides domain expertise and help address the Voice of the Business (VOB) for the respective Towers
– Provides guidance and/or resolves risks, issues and decisions escalated to their level for the PTP Tower
– Work closely with the Domain Leader from TCS and help in preparation of reports, dashboards for the various Governance meetings
– Work closely with Client counterparts and share reports / decks on time for those meetings as required
– Define and advise on current state processes and systems, business requirements & future state processes and systems
– Lead efforts to drive continuous performance and process improvement
– Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs.
Develop and implement improvement plans to close performance gaps

Location: Kolkata | 12 – 15 years of experience

 

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