Systems Integration Analyst
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Analyst to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).
Job Description – Responsible for the uptime of the client infrastructure being managed / monitored. – Strict adherence to defined policies, processes and procedures – Excellent communication skills both written and verbal – Assertive in communication – Responsibility to secure and improvise Network environment – Responsible for NW services improvement and operational task improvement – Responsible to carry out customer interview to learn Network environment – Responsible to carry out the troubleshooting on Networks and Appliances – Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. – Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports. – Monitoring & Management of Network & appliances – Ensure earlier resolution to the issues to meet SLA – Ensure hardening & patching of devices meet compliance standards
- Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes – Work on the Service request and Incidents – Hands-on experience on Network protocols like HSRP, VLANS, STP, OSPF, BGP and MPLS. – Hands-on Experience on CISCO and non Cisco L2 switches and WAN Routers including Cisco Wireless LAN Controller and Access point. – Knowledge on firewalls (Checkpoint, Cisco ASA Firewall, and Fortinet UTM) – Hands on experience on managing device through CLI & GUI both – Understanding of Enterprise level of Network Operations – Profiles having networking experience in Data Center industry at any given point in their career will be preferred – Self-driven and motivated to achieve success Experience – 5 years of related experience in routing & switching, datacenter networking and security – ITIL certification would be an advantage – Cisco Certified Network Associate (CCNA) – Must – Cisco Certified Network Professional (CCNP)