Standard Chartered Bank Recruitment 2021 – Analyst, Liabilities Operations

Analyst, Liabilities Operations

 

The Role Responsibilities
Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT.
Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines

Business

Ensure Timely resolution of customer queries & complaints
Being client centric understands customers’ requirements, able to apply them and guide other team members

Processes

Consistently exceed productivity, accuracy and timeliness norms
Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions
Cross skill self across in at least two different process elements and product areas
Utilize all training opportunities available.
Maintaining smooth interaction and TAT’s effectively for all activities
Ensure updating of all registers, trackers & MIS on a daily basis.
With Ownership look for end to end resolution of Issues being encountered.
Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity

Risk Management

Adhere to laid out processes and procedures while completing process actions
Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
Inculcate the practice of doing Right the First Time ( FTR)
Ensure appropriate and adequate documentation is in place for process actions.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Articulate customers needs, and proactively develops rapport.
Improve overall customer experience through TAT improvement
Ensure friendly, fast & accurate services to both internal & external customers

Other Responsibilities

Challenges the status quo, understanding that change is the only constant in the organization.
Actively identifies and manages potential resistance to change
Improve overall customer experience through TAT improvement

Location: Chennai

 

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