Specialist Service Analyst
Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.
Prepare and publish process documentation/ process reports / Post Mortem / Service catalogue.
Conduct workshops and trainings on ITIL/Business Chain processes.
Track, evaluate and highlight process/prodution improvements and concerns.
Monitor and correct process non-compliance.
Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
Execute controls at defined time and accuracy.
Follow-up on end to end business process/ Business chain.
Track Service Level Agreement [ SLA’s].
Regular co-ordination and communication with stakeholders.
Crisis management and reporting.
Knowledge on Business process is mandatory
Good in Crisis / Incident Managent
Good in Communication / Crisis call’s
Good in Coordinating with all the stake holders
Able to arrive at the each Business process and get the incidents resolved
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