Salesforce Careers Walkins in Hyderabad Hiring For Support Engineer

Job Id: 20200715001

Company: SalesForce

Job Role: Success Engineer- Developer Support Engineer

Experience: 2-8 Years

Qualification: BTech/BS degree

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.salesforce.com

Job Description Salesforce Careers Walkins in Hyderabad Hiring For Support Engineer in July 2020:

Role & Responsibilities:

  • Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

· Write sample code, client libraries, and contribute to Open Source projects.

· Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

· Resolve customer service issues and skillfully manage complex customer service problems.

· Manage customers’ expectations and experience in a way that results in high customer satisfaction.

· Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

· Assist with the design and delivery of product and other technical training.

· Review support cases for technical and troubleshooting accuracy.

· Define and describe technical best practices.

· Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.

· Complete assigned project responsibilities.

· Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required:

BTech/BS degree in a technical field preferred with a strong academic record.

2 to 8 years engineering / programming work experience.

Lightning Experience – Lighting Web Components & Aura

Modern Javascript

Apex(Synchronous and Asynchronous)

Integration – REST/SOAP/Bulk API

Debugging/Troubleshooting Errors

Visualforce

Sites/Communities/Force.com

SOQL/SOSL

Deployment- Metadata API/ANT Migration tool/CLI

Flows/Process Builder

Authentication, SSO/Auth Provider

Event driven architecture – Platform Events, Streaming API, Change data capture

Field Service Lightning (FSL)

Mobile Dev

· Excellent written and verbal communication skills

· Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

· Understanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired:

· Previous experience with Salesforce.com CRM and its technologies.

· Experience as a committer in an Open Source project is a plus.

· Salesforce.com Certified Administrator (ADM201 Certified)

· Salesforce.com Certified Advanced Administrator (ADM211 Certified)

· Salesforce.com Certified Developer (DEV401 Certified)

Apply for Salesforce Careers Walkins in Hyderabad Hiring For Support Engineer in July 2020:

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