Business Systems Administrator, (Gainsight Admin)
As a Business Systems Administrator on this team, you will be responsible for administering all the critical business systems that are used by the Tableau Customer Solutions Global team. Primary areas of responsibility will be to design and implement changes to the Gainsight platform to support the team’s operations and customer facing engagements. You will be required to work with teams that are spread across three different theaters APAC, EMEA and Americas. Our Gainsight admin and Business technology teams are based in the Americas so there will be an expectation to align to their schedules where needed.
Some of the things you’ll be doing include…
Introduce changes to the Gainsight platform to support the business and technology needs across the broader CSG Strategy and Transformation organization.
Evaluate current programs and determine best practices for scaling, experimentation and identify opportunities for automation.
Working closely with the system owners across stakeholder groups (e.g. Business Technology, IT etc.) to drive the business’ tech requirements, drive and track implementation and perform UAT as needed.
Partner with business and Program leads to drive innovation in Gainsight and other systems.
Maintain and update Gainsight email templates and CTAs on an on-going basis and update them as programs expand.
Be available to troubleshoot and help fix any issues pertaining to activities in Gainsight.
Implement changes to support future programs requiring Gainsight changes.
Other responsibilities identified by the team for technical enablement of customers and the team.
Who You Are…
Bachelor’s Degree in Computer Science or other related technical field.
At least 3 years of experience as a Gainsight administrator. Experience with Gainsight Journey Orchestrator is a plus.
3-5 years of experience as a systems administrator working on enterprise systems like Salesforce, SAP, Apttus or similar.
Experience with HTML is preferred.
Willingness to work US time zones.
Apply for the Job