Job Id: 20200816006
Company: Reliance Jio
Job Role: Advisor Voice Rebadging
Experience: 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
Qualification: 10 + 2 / Graduation degree in any discipline
Job Location: Work From Home
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.jio.com
Job Description Reliance Jio Careers Work From Home Jobs 2020 Hiring For Advisor Voice Rebadging in August 2020:
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement - Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
Skills & Competencies :
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
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