Philips Careers Job Vacancy for Field Service Engineer

Field Service Engineer

 

The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery:

The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
The FSE would also provide Demonstration Support for the system in the region
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCO

Selling :

As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive
Service Administration

The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
The responsibility of collecting Customer Overdue Outstanding would lie with the FSE
Customer Satisfaction

FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate
Requirements:

BE with 9+ years of exp
Experience in Service, Maintenance and installation in MR

 

Location: Ahmedabad

 

Apply for the Job

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