Job Id: 20201024020
Job Role: Supervisor, Customer Solutions
Experience: 2-4 years in customer engagement, sales, marketing, or similar.
Qualification: MBA / Graduate
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Paypal Careers Job Vacancies for Customer Solutions Supervisor in October 2020:
Leadership: Lead and coach teams in delivering on established standards.
· Language: Advanced writing and communication skills in English.
· Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.
· Motivation: Ability to coach and motivate team members to achieving goals and following standards.
· Planning: Set, monitor, and optimize goals to meet performance objectives.
· Focus: Strong focus on meeting SLAs, compliance standards, delivery metrics, and process improvements
· Collaboration: Working with teams across the organization to forecast and schedule operations activities
Your previous experience counts! And although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team.
· In-bound and out-bound customer engagement
· Proven leadership, team management, mentoring and coaching roles
· Live chat, social media or email communication
· Editing, blogging or any form of online or written communication
· In-depth knowledge of social media platforms and their communities
· Training and development