Job Id: 20210106014
Job Role: Technical Support Engineer- Chat Support
Experience: 1-4 Years
Job Location: Hyderabad
Salary: Upto 5.0 LPA
Vacancies: Not Mentioned
Job Description OnPassive Walkins in Hyderabad for Technical Chat Support Engineer in January 2021:
As Technical Support Professional, you are responsible to manage severity incidents Tickets using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
Dealing with external customers
Companies that do business with Start-ups
Support external Customers.
Explain what is the service, what are the boarding/integration process and guide them during all the process
Interacts with technical team (On Passive and Customer) to provide them all information to help them troubleshooting
Assist users to register till Activation of their Accounts,
Answer users common questions help them to fix issues if they have any troubles.
Work as an administrator to communicate with users if their account is locked
Active users account if user’s account was locked by mistake.
Required Technical and Professional Expertise
3+ years of relevant experience in Java and SQL Structure & SAML concepts
Experience with Active directory, LDAP based user ids
Access/Identity management experience
IT background (degree) or any Relevant Graduation degrees
Basic understanding of Agile practices
Voice / Non-Voice Process
Technical Trouble Shooting Hardware and Networking
IT Help Desk Desktop Support
Technical Chat /Phone and Email Support Application Support (Voice) IT Trouble Shooting
Would be flexible with shifts and extended hours for Business Requirements.
Knowing MS-excel would be an advantage.
Preferred Technical and Professional Expertise
Security and Cloud background
CCNA or CCNP would be an added experience but not Mandatory.
Identity Providers: Microsoft Azure, ADFS, Okta and CRMRoles and Responsibilities
Apply for OnPassive Walkins in Hyderabad for Technical Chat Support Engineer in January 2021:
Walkin Date: 8th January 2021 – 13th January 2021,
Walkin Time: 10.00 AM – 6.30 PM
DSR Inspire HUDA Techno Enclave,
HITEC City, Hyderabad, Telangana 500081
Contact – Kalpana ( 9959312176 )
Note: Call to the above number before walkin to the venue