Job Id: 20200513008
Job Role: Technical Support Engineer
Experience: 0-4 Years
Job Location: Noida
Salary: Not Mentioned
Vacancies: Not Mentioned
Job Description FarEye Off Campus Recruitment 2020 Hiring for Technical Support Engineer in May 2020:
Provide customer support via telephone, and portal to customer service issues including account management, & Technical Support issues such as troubleshooting download, configuration of the product and Installation issues.
Supporting customer within 24×7 shift environment.
Acts as a customer advocate ensuring all customers voices are heard.
Liaise with technical / product management to ensure customers desires for future product development are heard.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Understand the real world impact that issues and defects have on customers.
Work closely with customers to understand their business and how best to assist them in using FarEye.
Accurately document all customer interactions in a case tracking portal.
Manage incidents professionally and within stated timelines.
Accurately record and maintains incident in accordance with department standards.
Assist Technical / Dev staff in resolving product issues.
Communicate and articulate clearly with the customer (in both verbal and written communication).
Minimum of 1-year experience in Tech support service industry or Fresher can apply