Job Id: 20200818006
Job Role: Merchant Service Advisor
Job Location: Noida
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Barclays Careers Freshers Off Campus Jobs in Noida Hiring For Merchant Service Advisor in August 2020:
•To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues
•To ensure the quality of output and accuracy of information is maintained
What will you be doing?
•Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
•May have the authority to release and verify funds across a variety of systems used by the department.
•Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
•Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
•Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
•Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution.
What we’re looking for :
•Minimum B2 12 English Language Fluency(CEF)
•Under-Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
•Flexibility in hours of work and ability to work changing shifts patterns
Skills that will help you in the role :
Experience of working in a customer facing service environment
Apply for Barclays Careers Freshers Off Campus Jobs in Noida Hiring For Merchant Service Advisor in August 2020: