Off Campus Drive in Pune – Define Labs Freshers Hiring For Technical Support Engineer

Job Id: 20200714006

Company: Define Labs

Job Role: Technical Support Engineer (Male Candidate)

Experience: 0-1 Years

Qualification: BE/B.Tech/Diploma (CSE/IT/EEE/ECE) or PG in computer science

Job Location: Pune

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.definelabs.com

Job Description Define Labs Freshers Off Campus Drive in Pune Hiring For Technical Support Engineer in July 2020:

Handling customer issues and resolves them within specified time limits using remote
support applications
Research and identify solutions to software and hardware issues
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Search and identify solutions for software and hardware issues
Provide prompt and accurate feedback to end-users.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritise and manage several open issues at one time
Ask customers targeted questions to quickly understand the root of the problem

Desired Profile:

Experience in handling remote support applications
Excellent communication skills
Male candidates are preferred
Hands-on experience with Windows/Linux/Mac OS environments
Ready to work in night shifts/rotational shifts.

Responsibilities and Duties

Familiarity with the ASP.NET framework
Familiarity with the SQL Database
Ability to use GIT
Understanding of Agile methodologies

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