Off Campus Drive in Chennai 2020 | Freshers | Team Support Specialist – Barclays Careers

Job Id: 20200818003

Company: Barclays

Job Role: Team Support Specialist

Experience: Freshers

Qualification: Graduate/Post-Graduate

Job Location: Chennai

Salary: Best in Industry

Vacancies: Not Mentioned


Job Description Barclays Careers Freshers Off Campus Drive in Chennai 2020 Hiring For Team Support Specialist in August 2020:

Backfill role for a Team Support Specialist,To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership

What will you be doing?
• Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
• Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team
• Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors
• Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
• Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
• Ensure each advisor is informed on product updates for the process
• Set targets for the team. Ensure target achievement adhering to Service Level Agreements
• Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
• Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
• Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
• Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
• Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions
• Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
• Need-based escalation of decisions and ensure proper follow-up of the same

What we’re looking for:
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:
• Experience of working in a customer facing service environment

Apply for Barclays Careers Freshers Off Campus Drive in Chennai 2020 Hiring For Team Support Specialist in August 2020:

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