Job Id: 20201105008
Company: NCR
Job Role: Customer Engineer
Experience: 0-2 Years
Qualification: High School Diploma or Equivalent
Job Location: India, Virtual
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.ncr.com
Job Description NCR Off Campus Drive 2020 Freshers & Experienced for Customer Engineer in November 2020:
Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Key Areas of Responsibilities:
Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
Performs minor maintenance, repairs and component replacement at the module level
Assists in site preparation including cable installation, staging and standard testing of equipment
Maintains parts inventory and related records
Provides status reports throughout a service
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
• Security procedures
• Service level agreement requirements
• Escalation procedures
• Tools and processes for completing machine repairs
• Organize and plan time effectively
• Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager
Basic Qualifications:
High School Diploma or Equivalent
Formal vocational or technical certification
Associate’s Degree preferred
CompTIA, A+/N+ Certification preferred
Apply for NCR Off Campus Drive 2020 Freshers & Experienced for Customer Engineer in November 2020:
