Job Id: 20201004018
Company: NTT Data Services
Job Role: BPO Customer Care – AR – Supervisor
Experience: 8+ Years
Qualification: Graduate
Job Location: Chennai
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.NTTData.com
Job Description NTT Data Recruitments 2020 Job Vacancies for BPO Customer Care – AR – Supervisor
in October 2020:
Role Responsibilities:
Managing the operations of a major call center that is providing front-line customer service to insurance companies (in the US) to collect outstanding Accounts Receivables
Managing a large call center team that includes career development, planning, performance and pay discussions for team members.
Preparing various reporting for call center results and distribution to Senior Leadership Team. Leading process improvement initiatives.
Reviewing structured problems, selecting and applying standards and guidelines.
Required Skills:
8+ years of experience in client service skills with leadership capabilities
5+ years of experience working on Revenue Cycle Management, handle AR callers and Denial management resolution handling
3+ years of call center management experience that includes a staff of 5+ direct reports and indirect staff of 20+ that handled 1000+ inbounds calls/week
3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
Ability to travel (20% per month) to other NTT Data Services facilities. Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
Apply for NTT Data Recruitments 2020 Job Vacancies for BPO Customer Care – AR – Supervisor
in October 2020:
