Job Id: 20200727012
Company: NTT Data
Job Role: Cisco VOIP Engineer
Experience: Relevant Experience
Job Location: Navi Mumbai
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description NTT Data Careers Job Openings in Mumbai Hiring For Cisco VOIP Engineer in July 2020:
Engineers will be required to complete the following service assigned to them;
(a) IMACDD & Break/fix – engineers from Supplier shall perform the PC lifecycle services to support all PC from initial installation to end of life cycle. Also, they should perform break/fix service which is a service for the repair or replacement of warranty and non-warranty defective hardware. Engineers should be responsible for the determination of the cause of the failure, the initiation and management of repair.
(b) Software/User Services – is a service to resolve incidents related to a supported PC which are not the consequence of failed or defective hardware. Supplier engineers will provide support for desktop operating systems, connectivity issues, remote communications prob-lems, and hardware/software compatibility issues at the end user level
(c) Provide support that includes desktop configurations, software installs and removals, de-installs, driver updates and virus remediation as instructed by NTT DATA.
(d) Re-installation of authorized software image, personality settings and approved applica-tions that are not connected to the software distribution environment, via media supplied by CUSTOMER.
(e) Reload of core image (including user data restoration) in the event that no alternative res-olutions are suitable.
(f) Provide first level resolution on Horizontal Application problems i.e. Office, Outlook, IE and etc. Resolving Business Application problems i.e. OSCAR, Rightfax, UWS, Attach-mate Extra, Reflections and etc.
(g) Basic Printer Operational assistance such as clearing minor paper jams, restarts and other non-warranty impacting assistance for printers located on CUSTOMER Sites with resident Supplier resources and where the printer does not require Break/Fix support. This service does not include provision or installation of paper and maintenance kits. In the event a problem requires a hardware maintenance service from a third party provider, Supplier may engage and manage the third party provider, following processes agreed with the CUSTOMER business. If the CUSTOMER business has defined a back-up printer, Sup-plier will offer the End User a work around by changing the print queue.
(h) First level trouble shooting for GOOD software on smartphone/tablet. Coordinate with the Regional Messaging Support to resolve any GOOD email related issues.
(i) Resolving iPAD software and hardware problems. Coordinate with the Application Sup-port and Regional Support to resolve any iPAD related issues.
The scope of the services to be delivered under site support service will vary by customer business and location based upon need. Prior training / instruction will be provided to engineers before carrying out the service
ii. Identify and rectify connectivity problems for existing users.
iii. Identify and rectify telephony service delivery issues, both configuration and hard-ware related, engaging third party maintenance providers and CUSTOMER staff as reasonably required and approved by CUSTOMER.
d. Mobile Telephones and Tablets:
i. Provide an End-user connectivity and setup support for mobile telephones in accord-ance with CUSTOMER procedures.
ii. Co-ordinate the repair and maintenance of mobile telephones through agreed chan-nels; and
iii. Ensure the efficient acquisition and reallocation of mobile telephones as directed through the agreed channels and processes.
iv. Install and configure CUSTOMER approved tools/software (e.g. GOOD) on smartphone / Tablets.
e. Fax, Printer and Multi-functional Devices
f. Audio Visual
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