NTT Data BPO Freshers Jobs in Chennai for Customer Care
Job Id: 20210124012
Company: NTT Data
Job Role: BPO Customer Care Senior Representative
Experience: 0-1 Years
Job Location: Chennai
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description NTT Data BPO Freshers Jobs in Chennai for Customer Care in January 2021:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions