Network Engineer Jobs in Gurgaon – L1 / L2 Support | Genpact Careers

Consultant – L1 / L2 Support

 

In this role, you will be responsible for working as L1 / L2 Support with knowledge of IT and Work with business people to have a real time understanding of business problem and, craft the solution which really fits into customer needs.

Responsibilities
Understand IT terminology
Process oriented
Communicate effectively and efficiently with various support groups
Document and tracking of requests
Directly collaborate with business in understanding the requirement and providing solutions

Qualifications we seek in you
Minimum qualifications

BE/BCA/B.TECH
Excellent written and verbal communication skills
Preferred qualifications
Experience working in L1/L2 Production Support roles
Excellent analytical and problem solving skills
Hands on experience with Monitoring tools like AppDynamics
Hands on experience of creating dashboards from Sumo Logic or Splunk
Good communication and teamwork skills
Experience working in agile environment
Willingness to work in 24×7 shift (11.30PM – 8.30AM)
Good to have experience on creation of integrated dashboards utilizing the alerting mechanism in Sumologic
Good to have experience in Nexus

Location: Gurgaon

 

 

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