Network Engineer Jobs in Bangalore – Technical Support Engineer | Vmware Careers

Technical Support Engineer, Level1

 

Engineers support over 250,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting by utilizing system administration, networking and storage skills. Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with the Senior Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Responsibilities

Respond to customer inquiries, primarily by telephone and e-mail
Work flexible schedules, which may include evenings, weekends or holidays
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries, develop and review content for knowledge base
Help test alpha and beta products

Requirements

Experience with Advanced PC Hardware Setup
Good understanding of Server PC Architecture.
Strong networking knowledge, including experience with OpenStack.
Experience resolving system crashes and hardware related issues.
Experience with troubleshooting hardware related issues.
Excellent knowledge of Operating Systems including (Windows, Linux, Unix Solaris or FreeBSD, Novell Netware)
Experience in providing Linux/UNIX and Windows technical support to customers.
Experience Troubleshooting 3rd party application integration.
Experience Performance troubleshooting.
Minimum of 3+ years experience in software and hardware combined
Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS DOS), plus x86 platforms, devices, and networking
Basic understanding of TCP/IP networking stack
Experience in an enterprise LAN/WAN environment
Experience with Windows and Linux Networking
Experience with administering 802.1q
Experience trouble-shooting Firewall technology (Pix, CheckPoint)
Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
Experience working within an Enterprise IT Support environment.
Excellent interpersonal skills
Case/Customer Management skills
All shifts fall within standard hours of operation for the Broomfield center: Monday – Friday 7am – 7 pm
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
This job opportunity is not eligible for employment-based immigration sponsorship by VMware

Highly Preferred Skills

Experience with ESX Server and/or Virtual Center and/or other VMware products
Experience with Cisco or Network hardware manufactured products
Experience with Server Hardware (Dell, HP, IBM, etc)
Experience with switch and routing protocols (CCNA)
Experience with scripting and programming (C, C++, Perl, Python and Intel Assembly)
Basic understanding of TCP/IP networking stack
Experience in an enterprise LAN/WAN environment
Experience with Windows and Linux Networking
Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
Background in System Administration

Location: Bangalore

 

Apply for the Job

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: