Job Id: 20210114023
Company: BT
Job Role: Senior Service Reliability Engineer
Experience: Relevant Experience
Qualification: Graduate
Job Location: Gurugram
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.bt.com
Job Description BT Careers Network Engineer Job Vacancy for Service Reliability Engineer in January 2021:
You’ll have the following responsibilities
Manage Remote Technical Support UCCE/UCCH contact centre platforms at global customer sites
Incident & change Management supporting Cisco UCCE/UCCH Contact Centre Platforms
Experience on Cisco Hosted Contact Center for UCCE platform.
Incident management : Able to triage incident using stated customer impact v/s call
Understand call routing, its component and their role in delivering Contact centre services
Work with customer SME to replicate the incident, verify resolution of the incident
Ability to understand issues related to non ICM platform, engage suppliers, able to connect dots with platform troubleshooting team and external vendors
Cisco ICM/CCMP/CVP/CUIC .
Understand features of the platform
Understand integration of various components and its role in delivering contact centre services features
Deep understanding of IVR management uploading, changes, integration with Script and support changes using ISE.
Scripting for call flow change or Holiday request.
Cisco Call Manager at some instances
Cisco IPCC & UC Skills – CUCX, CVP, CUCM, Cisco IM & presence
Should be ready to work in 24/7 business support environment
Should be having work experience on CUCM/UCCE/UCCH/CVP/CUC platforms
Must have experience managing contact centre services
Part of In-life support team of CC services
Understand and can interpret CC performance reporting tool v/s customer issue or improvement required.
Should have strong verbal & written communication skills.
Sound understanding of end to end VOIP Telephony Architecture Essential Requirement Cisco UCCH/Cisco CVP/UCM/Voice Gateways and Voice XML/Cisco Routing Technology
Good to have Verint solutions/VMware + vCenter/Linux.
Having the knowledge with Basic Troubleshooting of Network and networking devices like Switches , Routers.
Working and Troubleshooting on routing protocols
You’ll have the following skills & experience
Cisco IPCC & UC Skills – CUCX, CVP, CUCM, Cisco IM & presence
Cisco ICM/CCMP/CVP/CUIC .
CUCM/UCCE/UCCH/CVP/CUC platform
CCNA-R&S / Voice certification is added advantage.
Apply for BT Careers Network Engineer Job Vacancy for Service Reliability Engineer in January 2021