Network Engineer Job Vacancy for Service Reliability Engineer – BT Careers

Job Id: 20210114023

Company: BT

Job Role: Senior Service Reliability Engineer

Experience: Relevant Experience

Qualification: Graduate

Job Location: Gurugram

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.bt.com

Job Description BT Careers Network Engineer Job Vacancy for Service Reliability Engineer in January 2021:

You’ll have the following responsibilities

Manage Remote Technical Support UCCE/UCCH contact centre platforms at global customer sites

Incident & change Management supporting Cisco UCCE/UCCH Contact Centre Platforms

Experience on Cisco Hosted Contact Center for UCCE platform.

Incident management : Able to triage incident using stated customer impact v/s call

Understand call routing, its component and their role in delivering Contact centre services

Work with customer SME to replicate the incident, verify resolution of the incident

Ability to understand issues related to non ICM platform, engage suppliers, able to connect dots with platform troubleshooting team and external vendors

Cisco ICM/CCMP/CVP/CUIC .

Understand features of the platform

Understand integration of various components and its role in delivering contact centre services features

Deep understanding of IVR management uploading, changes, integration with Script and support changes using ISE.

Scripting for call flow change or Holiday request.

Cisco Call Manager at some instances

Cisco IPCC & UC Skills – CUCX, CVP, CUCM, Cisco IM & presence

Should be ready to work in 24/7 business support environment

Should be having work experience on CUCM/UCCE/UCCH/CVP/CUC platforms

Must have experience managing contact centre services

Part of In-life support team of CC services

Understand and can interpret CC performance reporting tool v/s customer issue or improvement required.

Should have strong verbal & written communication skills.

Sound understanding of end to end VOIP Telephony Architecture Essential Requirement Cisco UCCH/Cisco CVP/UCM/Voice Gateways and Voice XML/Cisco Routing Technology

Good to have Verint solutions/VMware + vCenter/Linux.

Having the knowledge with Basic Troubleshooting of Network and networking devices like Switches , Routers.

Working and Troubleshooting on routing protocols

You’ll have the following skills & experience

Cisco IPCC & UC Skills – CUCX, CVP, CUCM, Cisco IM & presence

Cisco ICM/CCMP/CVP/CUIC .

CUCM/UCCE/UCCH/CVP/CUC platform

CCNA-R&S / Voice certification is added advantage.

Apply for BT Careers Network Engineer Job Vacancy for Service Reliability Engineer in January 2021

 

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