Azure Security Support Engineer
As a security support engineer, you will be an elite member of a customer facing security support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products. You have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.
Scope and resolve complex issues with onboarding, deployment and configuration of products
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues
Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
Maintain current knowledge and understanding of product roadmaps and emerging technologies
Flexibility to work in shifts / weekend coverages on rotation.
2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
2+ years Customer facing support experience.
1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Demonstrated experience learning new technologies
Strong collaborative skills and extensive cross-group coordination skills
Proven customer service skills supporting external and/or internal customers in anenterprise
Great phone presence and documentation abilities. Excellent executive communication and crisis
Excellent documentation skills and ability to translate complex technical processes into simple to
follow written guides
Previous experience working in a large, complex, highly matrixed global organizationpreferred
Ability to work in a high paceenvironment
Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)
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