Microsoft Job Openings in Bangalore for Escalation Engineer

Microsoft Job Openings in Bangalore for Escalation Engineer

 

Job Id: 20210124009

Company: Microsoft

Job Role: Escalation Engineer

Experience: 3 Years

Qualification: BS in Computer Science or Engineering

Job Location: Bangalore

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.microsoft.com

Job Description Microsoft Job Openings in Bangalore for Escalation Engineer in January 2021:

Your Responsibilities
• Handle highly complex, political, financial, executive level cases – as business demands
• Key collaboration point for advanced troubleshooting to unblock issues – including the use of code-level techniques
• Manage engagement with Product Engineering for Support-raised escalations
• Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
• Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
• Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.

Skills and Qualifications:
– BS in Computer Science or Engineering or 3 years equivalent industry experience
– Experience with C# and .NET, PowerShell, Web Services
– Experience working with communication technologies (VOIP/ Messaging etc.) in a technical capacity

Preferred:
– Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
– Experience supporting client/server, networking, and Internet technologies
– Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously
– Communication skills that facilitate being able to present complex technical issues to a general audience are important.

Apply for Microsoft Job Openings in Bangalore for Escalation Engineer in January 2021

 

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