Job Id: 20201024007
Job Role: Support Engineer
Experience: 3+ Years
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Microsoft Careers Job Vacancies for Support Engineer in October 2020:
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
3+ years of Power BI experience with Report Development and Administration
ETL, Data warehousing management, Data Mining.
Database Management Systems like SQL, Azure SQL, Oracle, MySQL, SAP etc.
Programing language such as C#, DAX, MDX, SQL, Python
Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
Thorough troubleshooting and problem-solving skills
Excellent communication skills with both written and spoken English.
Ability to work well in a highly collaborative team.
Ability to work well in ambiguous situations.
Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies.
Experience in one or more of these areas desirable
Power BI / Tableau, or similar BI solutions
OLAP/Data warehousing or OLTP/Database
BI Report developing
English Language: fluent in reading, writing and speaking.