Job Id: 20201004010
Job Role: Technical Advisor
Experience: Relevant Experience
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Microsoft careers Job Openings for Technical Advisor in October 2020:
Establishing and maintaining a strong technical relationship with the Supplier and internal frontline and escalations teams.
•Work directly with TLs and SEs at the Supplier/CSS to foster collaboration, open communication channels and identify technical needs. •Actively collaborate with Suppliers/CSS teams to provide product feedback to Product Group.
•Review cases regularly providing guidance to expedite resolution and increase Customer Partner Experience.
•Work with Supplier Support Engineering teams to monitor case wellness and provide feedback to management regarding technical ability, competency and process adherence.
•Ensure recovery and follow up with Customers and Partners in appropriate situations.
•Initiate escalation to internal channels based on customer need, case progress/wellness, or technical resource requirements.
•Manage the transfer of sensitive cases from Supplier sites to internal resources when needed; monitor Microsoft aliases for response to customer and Partner queries and for appropriate use of the aliases by Supplier personnel.
•Have regular technical teleconference and/or case reviews with Suppliers in order to drive continued technical growth.
•Travel for periodic Supplier visits; when on-site, training and mentoring will be required for the Supplier Support Engineering teams.