Job Id: 20201004006
Job Role: Customer Success Manager
Experience: 10+ Years
Qualification: Bachelor’s degree in Computer Science, Information Technology
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Microsoft careers Job Openings for Customer Success Manager in October 2020:
You will help customers make decisions to leverage Microsoft technology to improve their business processes.
You will be the consumption subject matter expert with the ability to lead technical presentations, demonstrations, workshops, production ready pilots for Teams Meetings, Calling and Devices ensuring customer security and compliance requirements are met
You will be responsible for having customer conversations on the benefits of Teams vs Zoom, Webex and other competitor products and business offerings
Guide the customer through Microsoft Solutions, Devices and Service Offerings
Be able to guide a customer through the Skype for Business to Teams transitions
Be able to map a customer business process and leverage Microsoft technology to improve
You will be a vital connection and orchestration point for a variety of technical resources.
Partner with various account members and look holistically at an account and make objective assessments
Be a strong team player through cross team collaboration within CSU and other Microsoft teams and drive a sense of urgency.
Identify and document consumption best practices and customer references to further grow the success of the CSM program.
Meet or exceed Key Performance Indicators and targets set
Sharing practical knowledge with partners to drive the deployment, and adoption of Microsoft 365 suite, Teams Voice and Devices solutions.
Shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering.
You will build and share your knowledge, and learn practices from others.
We encourage all our employees to continuously maintain and enhance their technical, sales, professional skills, and competitive readiness.
Your knowledge will be enhanced and shared by participating in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, training, and articles for your domain.
You will be recognized for sharing, learning, and driving individual work that all result in business impact for customers, partners and within Microsoft. Microsoft encourages thought leadership and leadership from every employee.