MBA Jobs in Mumbai – Senior Analyst, BI | IDFC First Bank Careers

Senior Analyst, BI

 

Job Purpose :

Analyst/Snr Analyst for Customer Experience & Operations Analytics role

Gather requirements and create dashboards- to gather requirements from various stakeholders including but not limited to CX team, Operations etc
Responsible for execution and maintenance of existing automated / manual dashboards
Responsible to arrive at insights from dashboards that will feed into operations team with clear actionable
Document process ,data codes, data repository, data request , log book for audit and learning purpose
Ensure seamless execution, increased productivity, FTR, error free execution
Drive automation wherever possible and reduce human calculations by use of more coding tools

Roles & Responsibilities:

The role holder will work on analysis, dashboard & data support for Customer Experience & Operations, and will

Collaborate across functions and departments to drive analytically driven business decisions
Held Fully accountable for execution of programs
Drive response fulfillment for campaigns & program evaluation statistically
Adhere to documented process and audit/compliance requirements in data governance
Business Results

Help the user in driving their KPIs – by timely execution on monitoring dashboard, pro-active program roll outs, assisting launch of new product, features, and projects.
Share best practice of one unit in others to ensure seamless replication of Centre of Excellence is done within analytics
Risk, Controls & Conduct

Ensure error free execution and seamlessly follow a documented process for execution.
Ensure data is shared only with required and authorized users
Before sharing of any data (customer sensitive) ensure data governance policies are adhered.
Enable transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies / procedures
Managerial & Leadership Responsibilities:

Analyst/Snr Analyst should be able to mentor junior team members, if and when required
Educational Qualifications:

Graduate – Any

Post Graduate – MBA

Experience:2+ years

 

Location: Mumbai

 

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