MBA Jobs in Mumbai – Product Manager | DBS Bank Careers

Product Manager – Payments and Debit Card

 

Job Purpose

To drive product penetration and activation across various customer segments such as Mass Market, Emerging Affluent, Affluent, HNW
Develop new product proposition to drive customer engagement
Adherence to RBI regulation and payment provider guidelines
Managing internal and external stakeholders

The position ensures: Complete and overarching view and ownership of the various payment and debit card products for all segments on both digital and physical channels

 

Key Accountabilities:

Accomplish all responsibilities in relation to:

Maintain and build end to end proposition for the Niche segments
Selectively broaden product offerings for these segments to maximize our share among customers
Continuously engage with internal and external partners to upgrade and innovate products to provide value-added benefits to the customers
Market Overview on Competition Offerings and digital capabilities
Customer Journey Designs
Adherence – with Ops, control groups, technology
Ensure customer engagement for new and existing products
Act as Business Liaison with external stakeholders including RBI, IBA, UIDAI, NPCI, Payment providers

Job Duties & responsibilities:

Engage and build cross sell opportunities of existing products both on the digital banking and branch banking base.
Design customer journey for existing and new payment product
Developing and updating procedures, policies, controls and monitoring plans for payment business
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Business SPOC for Internal & External Audits and ensuring minimum “satisfactory” ratings
Compare digital payment strategies of other banks and keep enhancing our platform
Campaign management: Ideate, create and run campaigns for driving usage
Define business requirement and work with technology teams to launch offerings via liaison with Internal & External partners
Manage the P&L responsibility
Conduct market analysis, feasibility studies and trend analysis to keep abreast of industry development and identify opportunities; and submit new product proposals
Define and maintain product strategy, product revenue, market adoption, and Portfolio Management and penetration goals.
Work with Marketing to develop and implement customer contact strategies and marketing tools to support acquisition, retention and cross sale activities .Monitor industry, market, competitor and regulatory trends to ensure that opportunities and risk are identified and appropriate plans are implemented

Required Experience:

5-7 Years + experience in Retail/Digital Banking
2 Years + Experienced in Product development, management and life cycle.
Experience in Human Centric Design and Customer Journeys

Proficiency in MS Excel/Power point

Education / Preferred Qualifications:

MBA from a reputed institute preferre

Minimum requirement: Graduate degree

Core Competencies;

Stakeholder Management
Communications Skills
Drive for result.
Ability to work in an environment of changing requirements

Technical Competencies:

Relevant experience in Banking products such as Debit Card, Payments
Market and Competitive knowledge
Working knowledge of mobile apps

Work Relationship:

Will be working across verticals – LCS, GSMC, T&O and Customer service.
Will be reporting into the Liabilities Product Head

Location: Mumbai

 

 

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