MBA Jobs in Mumbai – Managed Service Operations Analyst | FIS Global Careers

Managed Service Operations Analyst II


The Static Ops team is responsible for managing reference and static data setups across multiple internal applications.

From a BAU perspective, the team needs to ensure all static data setup and update requests are processed in internal applications accurately and on timely basis. Ensure relevant controls are followed while performing the updates in the system given as these are critical from a service delivery standpoint and further processing of trade, margin and cash for the Listed Derivates are dependent on these updates/setups performed. Work with client during new account onboarding across the applications.

From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles requests for information from the business and co-ordinates any setup changes requested by the business.

What you will be doing

Manage the static setup within in scope systems based on agreed SLA Targets with our clients

o Analyse and understand short and medium term targets within the static function to ensure adherence to SLAs and appropriate support to the client

o Work with utility management and client stakeholders to ensure that SLA breaches are closed out in a timely fashion

o Compile reporting to key process stakeholders around the static function

Change Management

o Proactively identify areas for performance and control improvements

o Constantly analyse productivity/output to identify potential enhancements or cost savings

o Articulate business cases to management/change/IT to execute and deliver on suggested improvements

o Guide/encourage team to propose solutions and take ownership of changes

o Develop test scripts and manage the GMI static data UAT function as part of a project team

o Feed into Functional Requirements documents in respect to GMI static data

Client Service

o Build strong relationships with all client stakeholders

o Co-ordinate timely response and resolution of all queries from client

o Ensure accuracy and clarity in all deliverables to client stakeholders

o Provide constant feedback to client stakeholders to improve our service offering

Risk Management

o Monitor controls and checks associated with tasks in SOPs

o Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

o Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue


What you bring:


Minimum of 2, 5, 8+ years of work experience in Futures/Options Reference Data & Static Operations function.
Detailed SME knowledge and understanding of GMI and how static data interacts in the system; Ransys knowledge would be good but not essential
Front to back understanding of the static function, upstream dependencies and how it impacts processes downstream around clearing, margin and brokerage, so that complex queries can be addressed accurately and in a timely manner
Detailed knowledge and understanding of exchange traded derivatives (Futures) and preferably OTC products as well
Detailed understanding of exchange traded derivatives (OTC and Futures/Options)
High attention to detail and quality of outputs delivered.
Manage multiple simultaneous deliveries to tight deadlines.
Analytical and can solve problems quickly and innovatively.
Dynamic outlook, with the ability to adapt and change plans on the fly.
Delivery focussed; results driven.
Excellent communication and co ordinations skills.
Strong client service focus.


MBA Degree or equivalent


Skill in project management, organization, communications, analytical and people skills
Skill in leading, supervising and managing effectively under pressure
Ability to be comfortable interacting and maintain positive working relationship with other stakeholders
Ability to analyze business needs and determine related information services support
Ability to manage activities and problem areas
Ability to delegate tasks to qualified subordinates as appropriate
Ability to lead, direct and manage effectively
Ability to operate independently
Ability to exhibit solid decision-making and problem-solving skills
Ability to communicate effectively verbally and in writing
Ability to build strategic roadmap for the function and further expansion of scope of functions
Ability to contribute towards budget saving automation ideas
Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

Experience dealing with large financial services clients.
Experience in Position & Cash Reconciliation for ETD & OTC Derivatives
Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives
Knowledge of Front to Back Trade & Cash Settlement flows

Location: Mumbai


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