MBA Jobs in Mumbai for Operations Associate – Tata Capital Careers

Associate – Centralized Operations – MFB


Own Day to Day Microfinance Post Disbursement Operations Process

Manage End to End centralized Operations for Microfinance Loan
Meet Productivity, Quality & Cost targets
Handling Repayment, Recon of the LMS & GL Balances
Calculation & Releasing of the partner payouts within TAT
Ensure compliance to all Audit / MFI/ RBI regulations
Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
Daily review Operational scorecards to determine RCA and resolve.
Ensure Nil Critical/ Repeated audit observations.
Reporting – Publish daily reports and trackers
Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.

Team & Stakeholder Management

Manage large team size
Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication

Project Management

Identify and Run all projects related to Microfinance Operations.
Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

Qualification and Educational Requirements

Minimum graduate. MBA preferred

Preferred Skills

Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

Additional Notes

Should have minimum 2 years of managerial experience in handling Asset Operations

Location: Mumbai


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