Associate – Centralized Operations – MFB
Own Day to Day Microfinance Post Disbursement Operations Process
Manage End to End centralized Operations for Microfinance Loan
Meet Productivity, Quality & Cost targets
Handling Repayment, Recon of the LMS & GL Balances
Calculation & Releasing of the partner payouts within TAT
Ensure compliance to all Audit / MFI/ RBI regulations
Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
Daily review Operational scorecards to determine RCA and resolve.
Ensure Nil Critical/ Repeated audit observations.
Reporting – Publish daily reports and trackers
Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.
Team & Stakeholder Management
Manage large team size
Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication
Identify and Run all projects related to Microfinance Operations.
Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT
Qualification and Educational Requirements
Minimum graduate. MBA preferred
Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.
Should have minimum 2 years of managerial experience in handling Asset Operations
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