Analyst – Business Operations
Define operational/business processes, Manage new initiatives/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing, Product Management, IT, etc. Review current tools and processes being used and identify opportunities for automation of the processes by implementing necessary tools with the help of technology. Manage and co-ordinate the overall operation of the BU to support large complex bids with customers. Drive the collection and analysis of operational data, conduct MIS and convert data into value for customers and Internal teams in the areas of Monitoring and Reporting, Sales enablement, Support to Product management, Maturity of decision support offerings etc. Provide reviews and financial/non-financial performance reporting to enable the business to achieve its long term objectives, Minimize costs of operations for business. Keep tab on benchmarks / budgets and work towards cost reduction. Maximize operational efficiency around processes by driving continuous process improvement initiatives. Identify and highlight the operational issues related to customers, vendors (external as well as internal) and ensuring resolution. Responsibilities may include, but are not limited to, the following: Sales process activities of the business segment- Billing, Orders, Agreements, Bilaterals, swaps, Market Management etc. ; Ensuring on-time customer delivery through accurate and detailed operating plans. Conduct operations management activities such as business planning, operational plans, project management, communications, etc. for defined business segment.
Broad outline of the Role
Responsible for administrating new initiatives and business processes/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing,etc. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Business Operations/ Commercial Operations. Works under direct supervision.Work efficiently and productively with broad instruction. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.
Experience: 0-4 years
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