Principal Linux Support Engineer -Mulesoft
As a member of the Support team, you will leverage advanced technical expertise to resolve complex platform related issues affecting customers. As a expert you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time sensitive situations while partnering with development teams.
Help customers with challenging complex technical issues and quickly learn new technologies. Main area of focus would be: Networking, IPSec Tunnels, Identity Management, Containers and Cloud Platforms
Directly engage with DevOps, engineering and product to triage and provide quantified feedback to help and improve our products
Drive outstanding customer experience
Promote knowledge sharing in the team, by contributing to the knowledge base, blogs, and brown bag lunches
Help improving and optimizing support processes, and build support tools for our customers and internal teams
Engage with other cross-functional teams to review and improve customer engagement with MuleSoft Support and products
Help maintaining MuleSoft Support as a differentiator
Be part of the best team in the business and make it even better
What You’ll Achieve:
You will be able to hit the ground running, master Anypoint Platform connectivity model including VPC and VPN provisioning and troubleshooting. You will get familiar with MuleSoft core products and business training
You will expand your Anypoint platform and products knowledge and get certified, while addressing customer inquiries and triaging issues of connectivity
You will be capable in handling platform inquiries and issues, and consult customers on network and security architecture
Excellent written and verbal communication skills.
Proven analysis, troubleshooting and problem solving skills.
Ability to effectively prioritize and escalate customer issues.
Bachelor’s degree in computer science or equivalent experience
7+ years demonstrated expertise implementing, and supporting Enterprise-grade technical systems and networking solutions meeting complex business requirements
Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS and HTTP
Hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, Pivotal Cloud Foundry as well as proxies, load balancers and networking devices
Deep knowledge of Linux fundamentals
Design, development and operations experience with highly-available, scalable, and fault tolerant systems
Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects
Industry relevant experience.
We operate 24×7 which can involve working during one of the below shifts (not limited to- shift timing can change) –
AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Day Light Savings Time
APAC hours – 5.30 AM IST onwards
Work hours can change depending on Business requirements.
7+ years demonstrated expertise implementing, and supporting Enterprise-grade technical systems and networking solutions involving cloud providers such as AWS, Azure, GCP
Experience in troubleshooting container and container management technologies such as Docker / Kubernetes.
Location: Bangalore, Hyderabad
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