Jobs for Freshers | Mphasis Careers Off Campus Drive 2020 | Technical Support Associate

Job Id: 20200213008

Company: Mphasis

Job Role: Technical Support Associate – SD

Experience: 0-1 Years

Qualification: Any Graduate Fresher ( Except BE & B.Tech)

Job Location: Pune

Salary: Not Mentioned

Vacancies: 1

Website: www.mphasis.com

Job Description for Mphasis Careers Off Campus Drive for Freshers Hiring Technical Support Associate in February 2020:

Respond to customer queries via inbound calls within defined SLA’s
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
Update users about request status and close request when users are satisfied with solutions
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
Remote desktop troubleshooting
Escalate complex incidents / requests to upstream technical groups

Skills

Should be comfortable for:

5 days working
2 Rotational weekly offs
9 Hours Login ( With 1 Hour Break )
Excellent command on English (Verbal and Written)

Other Benefits:

Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives

Apply for Mphasis Careers Off Campus Drive for Freshers Hiring Technical Support Associate in February 2020:

Off campus Drives

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