Jobs for Freshers in Gurgaon | Collection Specialist | American Express Careers

Job Id: 20200814028

Company: American Express

Job Role: Collection Specialist

Experience: 0-3 Years

Qualification: Graduate

Job Location: Gurgaon

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.americanexpress.com

Job Description American Express Careers Job Vacancies in Gurgaon Hiring For Collection Specialist in August 2020:

  1. Function Description:
    Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via Customer Experience scores.

  2. Purpose of the Role:

Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.

  1. Responsibilities:

Meet metrics on VoCM, Quality, Contact Rate and Collection.
Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Minimum Qualifications
4. Critical Factors to Success:
Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Ability to have a good conversation with Customers to drive performance on effective Collections & Customer Service

  1. Past Experience:

0-3 Years’ experience in Collections & Customer Servicing.
Experience in 24×7 work setup is required

  1. Academic Background:

Graduate or Post-Graduate from a recognized University can apply.

  1. Functional Skills/Capabilities:

Proven analytical and problem-solving skills with a strong attention to detail.
Ability to evaluate card members financial and account data to make sound business decision

8.Technical Skills/Capabilities:

Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
Ability to analyze and interpret data in a systematic meaningful manner

9.Knowledge of Platforms:

Candidates with prior experience on platforms such as Triumph / Legacy screens would be preferred

  1. Behavioral Skills/Capabilities

Strong interpersonal, communication and listening skills. Excellent negotiation skills.
Demonstrated consultative experience, ability to influence, resourceful.
Quick thinking ability to look for solutions for card members is a plus.

Apply for American Express Careers Job Vacancies in Gurgaon Hiring For Collection Specialist in August 2020:

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