Job Id: 20200909015
Company: NTT Data
Job Role: Senior Representative – Customer Care
Experience: 0-6 Months
Job Location: Chennai
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description NTT Data Off Campus Drive 2020 Jobs for Freshers in Chennai Hiring for Customer Care Representative in September 2020:
In these roles you will be responsible for
->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.
->Analyzing medical insurance claims for quality resolution.
->Resolving complex situations following pre-established guidelines.
->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
->Organizing and completing tasks according to assigned priorities.
Requirements for this role include
->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
->University degree or equivalent that required 3+ years of formal studies of the English language.
->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.
->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
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