Job Id: 20200810027
Company: Rimini Street
Job Role: Support Engineer, EBS
Experience: 3-5 Years
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Rimini Street Careers Job Openings in Hyderabad Hiring For Support Engineer in August 2020:
The Support Engineer, EBS Supply Chain Management Functional requires functional experience and prior support or implementation experience. Candidate must be able to diagnose issues and work with developers to develop, test, package and implement changes. Must be able to assist clients with issues in complex, integrated and highly-configured environments. Good working experience of the functional components of Oracle Supply Chain Management is a must have.
Essential Duties and Responsibilities
Solve customer issues using methodical troubleshooting based on expert knowledge of EBS Supply Chain Management and technology in complex ERP environments
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for all aspects of the functional features of EBS Supply Chain Management including extensive and in-depth knowledge of the EBS Supply Chain Management modules
Provide solutions using tools such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA Framework and ADF Is a nice to have.
Perform system administration functions
Support client systems, sharing system knowledge and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Perform duties for one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
Other job related duties and responsibilities may be assigned from time to time
Bachelor Degree in Computer Science or related field or equivalent experience
3-5 years EBS experience in a high volume ticket based environment (AMS)
The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 3 years “hands on” system support experience.
3+ years direct support of EBS Supply Chain applications
Excellent client communication skills
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
EBS certification(s) preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with multiple clients including full life-cycle implementation experience, configuration and administration of the application a plus.
Knowledge of maintenance/patching mechanics and EBS architecture.
Demonstrable history solving complex problems across multiple modules.
Experience in creating, maintaining and updating customer documentation
Experience in supporting customer month-end processing, internal and external audits, etc.
Deep understanding of ITIL processes
Must be familiar with and have experience in working with customer Change Management
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application technology, tables and relationships
Deep knowledge of EBS customization/extension methodologies
Excellent development skills using EBS toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team