Job Openings in Hyderabad – Amazon Careers Hiring For Team Supervisor

Job Id: 20200814001

Company: Amazon

Job Role: SPS Team Supervisor

Experience: Relevant Experience

Qualification: Graduate

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.amazon.com

Job Description Amazon Careers Job Openings in Hyderabad Hiring For Team Supervisor in August 2020:

• Manages performance and behavior of 20-25 Amazon SPS Onsite Associates through effective 1:1 meetings, coaching, and mentor ship and would operate from HYD15.
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
• Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
• Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
• Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
• Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
• Participates in daily Kaizen events to identify and implement process improvement change initiatives.
• Conducts Seller interaction audits and provide coaching to improve performance.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

BASIC QUALIFICATIONS
• Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Ability to embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Demonstrates effective communication, composure, and professional attitude.

PREFERRED QUALIFICATIONS
• Manages performance and behavior of 20-25 Amazon SPS Onsite Associates through effective 1:1 meetings, coaching, and mentor ship and would operate from HYD15.
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
• Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
• Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
• Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
• Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
• Participates in daily Kaizen events to identify and implement process improvement change initiatives.
• Conducts Seller interaction audits and provide coaching to improve performance.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

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