Job Openings in Chennai – World Bank Group | Accounting & Finance Jobs | E T Consultant

Job Id: 20200820027

Company: World Bank Group

Job Role: E T Consultant

Experience: 5+ Years

Qualification: A post graduate degree, preferably in Accounting or Finance

Job Location: Chennai

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.worldbankgroup.com

Job Description World Bank Group Careers Accounting & Finance Job Openings in Chennai Vacancies for E T Consultant in August 2020:

Duties & Accountabilities

The Extended Term Consultant will be responsible for these core functions:

Documentation and Announcements

• Manage regular documentation tickets and documentation projects

• Liaise with business units to clarify documentation requirements; participate in documentation project meetings

• Create and execute documentation and announcements plan to support system, policy, and process changes

• Author and review content for the Accounting Business Services website

• Author and review announcements and kiosks

• Ensure news items are triaged and posted to the website; ensure that travel related kiosks are posted to myTravel; ensure kiosks are submitted to Internal Communications within TAT

• Manage project, fiscal year-end, regular and ad hoc announcements

• Advise the team and clients on ideal technology to use for content and collaboration projects; plan and execute approved projects

• Use process mapping tools to document internal processes

• Plan and allocate resources for the documentation portfolio

• Design and execute documentation training programs as required

• Support other documentation, announcements, and technology activities as needed

Service Desk

• Supervise the night-shift service desk operations

• Plan and allocate resources for desk coverage, including leave and transport coordination

• Coordinate with respective vendors to ensure smooth functioning of the service desk tools

• Monitor agent first contact rate (FCR), turnaround time (TAT) and login

• Review internal processes and suggest process improvements

• Track and monitor resource utilization against plans versus actuals; determine benchmarks; provide feedback

• Respond to desk queries, and provide subject matter expertise on any of the content areas

• Initiate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received

• Manage the weekly, monthly and quarterly reports for the unit

• Manage quality assurance for the unit; train and certify new reviewers; analyze and provide inputs for the Operations report; review calls and emails and provide feedback to analysts

• Identify training needs, review training material, coordinate and/or deliver training for the unit; maintain a training calendar for the unit; mentor new trainers

• Manage first level escalations and coordinate with business units whenever required

• Plan and execute unit-level projects; assist with the consolidation of new service desks into AskAccounting

• Nominate team members for rewards and recognition

TSp Portfolio

• Review and update the learning material for transaction specialists; respond to participant questions within TAT; review final accreditation worksheets and learning review documents

• Manage TSp role approvals in SAP as per required criteria; maintain all relevant documents

Selection Criteria

• A post graduate degree, preferably in Accounting or Finance

• A minimum of five years of relevant experience (content writing or communications) with a multinational organization

• Experience in managing documentation/content projects

• The ability to write in a clear and correct manner and without errors

• The ability to gather, organize, and present data in a user-friendly format

• Strong analytical skills and attention to detail

• Proficient in SharePoint 2013 and SharePoint Online (including HTML and CSS), Microsoft Office tools such as Word, Excel, and PowerPoint, and Microsoft collaboration tools

• Should be client focused, flexible and work effectively with other staff in the unit and outside

 

Apply for World Bank Group Careers Accounting & Finance Job Openings in Chennai Vacancies for E T Consultant August 2020:

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