JLL Careers Hiring for HR Shared Services Analyst

HR Shared Services Analyst


Resolve Tier 1 queries and transactions related to core HR processes
Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate good proficiency in HR processes and standard operating procedures

Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue

Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards

Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service

Provide technical query resolution for ESS / MSS requests

Managing & Coordinating queries on Case management tool

Managing employee benefits/leaves transactions

Managing login issues for HR Systems like Workday

Managing semi-functional/technical issues in Workday including but not limited to workflow, security access profiling, and acting as a bridge between Tier 1 & Tier 2 technical teams

Ability to identify and escalate complex queries to the appropriate owner

Execute scheduled audit reports. Resolve and/or escalate issues per established processes

Key Skills

Demonstrating good understanding of core HR management practices, processes, procedures, and policies
Good written and verbal communication skills
Previous experience in a Workday HR environment preferred or similar HR ERP desirable
Knowledge of Case Management tools an added advantage
Knowledge of MS Office Suite skills (Word, Excel, Outlook)
Bachelor’s degree in Human Resources or Personnel Management
1-3 years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:

Highly Organised and Self-motivated
Ability to work in a fast-paced environment with constant deadlines
Excellent Customer service skills using efficient processes
Proactive in achieving results and seeking improvements
Highly Employee and Customer centric
Strong teamwork interaction and orientation
Attention to detail and ability to work towards tight deadlines
Ability to adapt and drive change to derive efficiencies/productivity
Result oriented with the ability to manage competing priorities and multiple stakeholders
Result oriented and Proactive in achieving results

Location: Gurgaon


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