Jio Careers Interviews in Lucknow for Advisor Voice

Job Id: 20210501017

Company: Jio

Job Role: Advisor Voice

Experience: 10 + 2 / Graduation degree in any discipline

Qualification: 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)

Job Location: Lucknow

Salary: Best in Industry

Vacancies: Not Mentioned


Job Description Jio Careers Interviews in Lucknow for Advisor Voice in May 2021:

Job Responsibilities :

  1. Manage all customer interactions as rostered within parameters
  2. Demonstrate ownership on calls when contacted by customer
  3. Respond to all customers in appropriate tone and language
  4. Offer a solution-based approach for all customer interactions
  5. Educate the customer at every given possible opportunity
  6. Ensure updation of product, system, process and policy knowledge
  7. Adhere to rostered timing, scheduled shifts and activities
  8. Capture customer details and data relevant to the call or service
  9. Resolve customer queries within agreed timelines
    10.Manage outbound campaigns as per business requirement
  10. Increase, develop and retain customer base through relationship building and service
  11. Follow all contact center policies, procedures, code of conduct and legislative requirements

Skills & Competencies :

  1. Speak English language
  2. Basic computer knowledge
  3. Problem solving skills
  4. Customer focus
  5. Technical orientation
  6. Attention to detail
  7. Service mindset

Apply for Jio Careers Interviews in Lucknow for Advisor Voice in May 2021


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