IBM Careers Job Vacancies in Mumbai Hiring For Technical Support

Job Id: 20200731004

Company: IBM

Job Role: Technical Support Professional: AMS

Experience: Relevant Experience

Qualification: Graduate

Job Location: Mumbai

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.ibm.com

Job Description IBM Careers Job Vacancies in Mumbai Hiring For Technical Support in July 2020:

Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual.

Required Technical and Professional Expertise
Experienced POS application configuration and operation consultant or administrator
Escalate to next level (L2 / L3) depending on the complexity of the incident / problem. L2 ?
Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem

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